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Privacy Policy

This Privacy Policy explains how Maneforge d.o.o. (hereinafter: the Controller) collects, processes, stores, and protects personal data from customers, website visitors, and newsletter subscribers, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and relevant national laws.

 

1. Controller Details

Maneforge d.o.o.
Partizanska cesta 14, 2230 Lenart v Slovenskih goricah, Slovenia
Company ID: 9748423000
VAT ID: 26220237
Phone: +386 31 650 003
Email: boss@maneforge.com

For any questions regarding personal data processing or data protection rights, please contact us at the email or postal address listed above.

 

2. Personal Data We Process

We collect and process personal data depending on your interaction with our services:

Customers and Orders

  • Full name

  • Billing and delivery addresses

  • Email address

  • Phone number

  • Purchase history

  • Payment details (processed via Stripe)

  • Invoice number

  • Social media identifiers (if applicable)

Newsletter Subscribers

  • Full name

  • Email address

  • Phone number (if provided)

  • Email interaction data (opens/clicks)

  • Location (inferred from IP address)

Sweepstakes Participants

  • Full name

  • Email address

  • Phone number

  • Delivery address (only for winners)

Website Visitors (if cookies are accepted)

  • IP address

  • Network location (based on IP)

  • Unique device or browser ID

  • Pages visited and session time

  • Referrer URL

 

3. Legal Basis for Processing

Personal data is processed under Article 6(1) of the GDPR on the following legal grounds:

Contractual Necessity

To process and deliver your order, issue invoices, and provide updates (e.g., confirmations, delays).

Consent

For email marketing, newsletters, and sweepstakes. Consent can be withdrawn at any time via the unsubscribe link or by contacting us directly.

Legal Obligation

To comply with accounting and tax regulations (e.g., retaining invoice data for 10 years).

Legitimate Interests

To send cart abandonment emails, monitor site performance, prevent abuse, and improve user experience. You can object to such processing at any time.

 

4. Data Retention Periods

Data Type Retention Period
Customer profiles While the user is active or 30 days after deletion request
Consent-based data Until consent is withdrawn
Invoicing data 10 years (tax regulation)
Contractual records 5 years after completion
Communications Up to 4 years after last interaction
Marketing contacts Until consent is withdrawn
Job applications Until hiring process ends (unless longer storage is agreed)

After the retention period, data is securely deleted or anonymized. We may retain data for up to 30 additional days to ensure full erasure from all systems and backups.

 

5. Voluntary Data Provision

Providing personal data is voluntary. However, without certain information, we may not be able to process your order or fulfill our contractual obligations.

 

6. Access to Data and Third Parties

We do not sell or disclose your data to unauthorized parties. Your data may be accessed only by:

  • Contracted data processors (under signed agreements)

  • Marketing service providers (e.g., email/SMS platforms)

  • Delivery and logistics providers

  • Web hosting or development partners

All third parties process data exclusively based on Maneforge’s instructions and are bound by confidentiality.

If any processor is located outside the EU, we ensure protection via Standard Contractual Clauses or equivalent legal safeguards.

 

7. Your Rights Under GDPR

You have the right to:

  • Access – know what personal data we process about you.

  • Rectification – correct inaccurate or incomplete data.

  • Erasure – request deletion (“right to be forgotten”) in applicable cases.

  • Restriction – limit processing under legal conditions.

  • Portability – receive your data in a machine-readable format.

  • Objection – object to processing based on legitimate interest.

We will respond to your request within 1 month. For complex requests, we may extend this period by an additional 2 months and will inform you accordingly.

To exercise any of your rights, please email us at boss@maneforge.com.

 

8. Right to Lodge a Complaint

If you believe your rights have been violated, you can file a complaint with the Slovenian Information Commissioner:

Informacijski pooblaščenec
Dunajska cesta 22, 1000 Ljubljana, Slovenia
Phone: +386 (0)1 230 97 30
Email: gp.ip@ip-rs.si
Website: www.ip-rs.si

Last Updated: June 1, 2025