VIP terms
These VIP Status Terms govern participation in the MANEFORGE VIP Program available through www.maneforge.com.
The VIP Program is operated by Maneforge d.o.o. and forms part of the MANEFORGE customer account. These terms supplement our General Terms and Conditions and other applicable policies published on our website.
1. Eligibility
Participation in the VIP Program is available to customers with a registered MANEFORGE customer account.
Purchases must be associated with the same customer account in order to contribute toward VIP qualification.
Purchases made as a guest or through another account may not automatically be included.
2. VIP Qualification
VIP Status is unlocked once a customer’s cumulative qualifying spend reaches €400.
Qualifying spend is accumulated over the lifetime of the customer account and is not limited to a calendar year or other fixed period.
The qualifying amount is determined based on eligible completed purchases recorded in our system.
Cancelled, refunded, reversed, fraudulent or otherwise invalid transactions may be excluded from or deducted from the qualifying spend.
For purchases made in currencies other than EUR, the value recorded by our system for the purpose of the VIP Program will apply.
3. Lifetime VIP Status
Once VIP Status has been validly achieved, no further minimum annual spending or requalification is required.
VIP Status does not expire solely because of inactivity or the passage of time.
VIP Status is personal to the relevant customer account and cannot be sold, assigned, transferred or exchanged for cash.
4. VIP Benefits
VIP customers may receive access to exclusive benefits, offers, discounts, promotions, services or other advantages made available by MANEFORGE from time to time.
The type, value, availability and conditions of individual VIP benefits may vary and will be communicated where the relevant benefit is offered.
Unless expressly stated otherwise, VIP benefits cannot be exchanged for cash and may be subject to additional conditions, exclusions or limitations.
VIP benefits do not constitute stored monetary value or a customer credit balance.
5. Discounts and Promotional Benefits
Where a VIP benefit is provided through a promotional or discount code, the conditions applicable to that code or offer will apply.
Unless expressly stated otherwise, VIP discounts and promotional benefits may not be combined with other discount codes, promotions or special offers.
The applicable conditions will be displayed or communicated in connection with the relevant benefit.
6. Returns, Cancellations and Adjustments
Returns, refunds, cancellations and other order adjustments remain subject to the applicable MANEFORGE policies.
Where a transaction contributing toward VIP qualification is subsequently refunded, cancelled, reversed or otherwise invalidated, MANEFORGE may adjust the customer’s cumulative qualifying spend accordingly.
VIP Status obtained as a result of an error, invalid transaction, fraud, abuse or manipulation may be corrected or withdrawn.
7. Fair Use
The VIP Program is intended for genuine personal customer use.
MANEFORGE may restrict, suspend or withdraw access to VIP benefits where there is reasonable evidence of fraud, misuse, manipulation of accounts or transactions, unauthorized transfer of benefits, or other abuse of the program.
This does not affect any mandatory consumer rights relating to valid purchases.
8. Changes to the VIP Program
MANEFORGE may modify the operation, benefits, conditions or features of the VIP Program from time to time.
Individual VIP benefits may be introduced, changed, replaced or discontinued.
Where required by applicable law, material changes affecting customers will be communicated appropriately before taking effect.
VIP Status itself does not give the customer a monetary claim against MANEFORGE.
9. Program Availability
MANEFORGE may suspend or discontinue the VIP Program where reasonably necessary for commercial, technical, operational or legal reasons.
Any such action will be carried out subject to applicable law and will not affect rights already arising from completed purchases.
10. Customer Account
VIP Status and cumulative qualifying spend are connected to the customer’s MANEFORGE account.
Customers are responsible for maintaining access to their account and for keeping their account information accurate.
If an account is deleted or permanently closed, access to associated VIP information and benefits may also cease.
11. Relationship With Other Terms
Purchases made by VIP customers remain subject to the same General Terms and Conditions, Return and Refund Policy, Subscription Terms and other applicable MANEFORGE policies as other purchases, unless a specific VIP benefit expressly states otherwise.
In the event of a conflict, mandatory applicable law takes precedence.
12. Contact
Questions concerning VIP Status or the calculation of qualifying spend may be directed to:
Maneforge d.o.o.
Gubčeva ulica 12
2230 Lenart v Slovenskih goricah
Slovenia
Email: boss@maneforge.com
Phone: +386 31 650 003
Last updated: September 21, 2026